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COMPLAINTS

Basic information

Business name: ViaLynx s.r.o.
Registered office address: Varšavská 715/36, Vinohrady, 120 00 Praha 2, Česká republika
Company No.: 29912199
Legal form: registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 454431, incorporated on 18 August 2026

Complaints

For the fastest possible processing of complaints, we recommend using the contact form, email: info@e-tolls.eu or complaints can be sent in writing to Varšavská 715/36, Vinohrady, 120 00 Praha 2, Česká republika. More information can be found in the general terms and conditions.

Contact, complaints, alternative dispute resolution

Contact: info@e-tolls.eu

Alternative dispute resolution: any disputes can also be resolved out of court. In this case, you can contact an out-of-court dispute resolution body, such as the Czech Trade Inspection Authority or you can resolve the dispute online via the dedicated ODR platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage) . More information on out-of-court dispute resolution can be found here. Before proceeding to an out-of-court dispute resolution, we recommend, in view of our experience, to resolve the situation with us first.

Bank account

ViaLynx s.r.o.
[TODO: bank account]
[TODO: BIC]